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OUR EXCESS COVER

 We are so confident in our product... if your vehicle is stolen and not recovered, we'll refund the cost of your tracker!*

 Benefits of our excess cover:
 

- We will pay your excess if your vehicle is stolen and not recovered.
- You can claim up to a maximum of £300 towards your excess.
- You can use our excess offer to increase your voluntary excess with your insurer, this often lowers your yearly premium, which in most cases, saves more than our tracker costs.
- We are the only Vehicle Tracking company to pay your excess.
- Our excess policy can be used on all vehicle types, from bikes and cars, to HGV's and plant.

 Conditions of our excess cover:
 

- Only excess claims for stolen and not recovered vehicles will be accepted, no other insurance claim is covered. 
- Proof of insurance claim and a police crime number will be required, see detailed list opposite for what's required in a claim. 
- Tracker must be connected to a constant power source prior to the theft, vehicles that weren't connected or can't show monitoring data up to the event will not be covered, i.e vehicles with no battery in storage. 

 Need to make
a claim?

 

Need a claim for? You can get one by emailing us at claims@guardprogroup.com. To complete this claim form you will need the following information:
• Your vehicle registration number 
• The location of the incident 
• The name, address, telephone number
of your insurance company 
• The policy number of your insurance 
• The police crime reference number of
your theft 
• The case number from the 24hr monitoring centre

Terms & Conditions for Excess Paid Cover 
The quotations provided on this site are intended as an indication only of the likely standard premium excess paid on the information you provide. They're not binding quotations. If you decide you want to claim on your policy with us, then we'll ask you to confirm the information you've provided. If you fail to disclose any relevant information, or provide any inaccurate information, this may invalidate your excess paid cover policy with us. If you don’t answer our questions fully and honestly, this could result in a claim being rejected or reduced, additional terms imposed or your policy voided. If you provide us with information, then it is your responsibility to check that the information you provide is accurate and that any third parties have given you permission to give their information to us. 

Excess Amount Limit
The limit of most insurance company’s Compulsory excess is set to £250 so we have guaranteed that we can cover 99% of all claims by offering a maximum limit of £300 towards any claim.

Availability and content of this site
We will change the site content from time to time. If we do this, then your continued use of the site will be deemed to be acceptance of the change. We won't change the terms and conditions that apply to your policy during the term of your policy, and we'll tell you before you renew your policy if any of the policy terms and conditions have changed. You acknowledge that there are technical limitations which affect the performance and availability of the app and that conditions affecting transmission and communication links are mainly outside our control.

Our intellectual property rights
The owner of this site is Guard Pro Group Limited. The copyright and other intellectual property rights in this site are owned by Guard Pro Group Limited or by a third party that has given us permission to use them. 

Make an excess claim
Immediately after you are involved in a theft of your motor vehicle that could arise in a claim, please contact our claims helpline as soon as possible. The reason we ask you to do this is so that we can protect you from the beginning should anything develop further.

Claims Number 01634 727 667 
Lines open Mon – Fri 8am – 8pm, Sat 9am – 5pm 

Even if you don’t have all of this information, it’s important to call us immediately so we can guide you through the claims process and provide you with the necessary support. 

When you make a fill out a claims form we’ll ask for: 
• Your vehicle registration number 
• The location of the incident 
• The name, address, telephone number of your insurance company 
• The policy number of your insurance 
• The police crime reference number of your theft 
• The case number from the 24hr monitoring centre 

Once your claim is registered, you can confidently leave everything to us – we'll arrange the excess of your vehicle to be paid to you within 7 days of your claim. 

Already contacted us about your claim? When you originally contacted us about your claim, we’ll have given you the phone number and email address of the person looking after your claim. You can use those details to get straight through to us for an update. 

If you don’t have those details to hand, then you can call us on 01634 912 913 and we’ll put you through to the right team. You can also email info@guardprogroup.com. Please include your claim reference or policy number so we can pass your email to the right team.

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